Hi

When trying to view a file in Agile PLM Web client,autovue is not working. It shows the message like “The AutoVue client did not start successfully. Please ensure that the server is running and the generated JNLP is launched. You can contact the system administrator for extending the delay required before assuming AutoVue startup failure.”

Ours Agile PLM is base version 9.3.6.

Jdk version used is 1.8.291

Not much info in log files.

Can see something like this in agilePCWeblogic.log

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<15 Feb, 2023, 8:50:40,661 PM IST> <Error> <HTTP> <DESKTOP-QPD9I0B> <DESKTOP-QPD9I0B-Agile> <[ACTIVE] ExecuteThread: ‘0’ for queue: ‘weblogic.kernel.Default (self-tuning)’> <<WLS Kernel>> <> <c890c5c2-511e-49c5-9f98-53672778030b-00000070> <1676474440661> <[severity-value: 8] [rid: 0] [partition-id: 0] [partition-name: DOMAIN] > <BEA-101019> <[ServletContext@586132616[app:AgilePLM module:/Agile path:null spec-version:3.1]] Servlet failed with an IOException.
java.io.IOException: An established connection was aborted by the software in your host machine
at sun.nio.ch.SocketDispatcher.write0(Native Method)
at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:51)
at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93)
at sun.nio.ch.IOUtil.write(IOUtil.java:65)
at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:469)
at weblogic.socket.NIOOutputStream$BlockingWriter.write(NIOOutputStream.java:326)
at weblogic.socket.NIOOutputStream.write(NIOOutputStream.java:220)
at weblogic.servlet.internal.ChunkOutput.writeChunkTransfer(ChunkOutput.java:625)
at weblogic.servlet.internal.ChunkOutput.writeChunks(ChunkOutput.java:587)
at weblogic.servlet.internal.ChunkOutput.flush(ChunkOutput.java:471)
at weblogic.servlet.internal.CharsetChunkOutput.flush(CharsetChunkOutput.java:318)
at weblogic.servlet.internal.ChunkOutputWrapper.flush(ChunkOutputWrapper.java:207)
at weblogic.servlet.internal.ServletOutputStreamImpl.flush(ServletOutputStreamImpl.java:153)
at weblogic.servlet.internal.ServletResponseImpl.flushBuffer(ServletResponseImpl.java:217)
at javax.servlet.ServletResponseWrapper.flushBuffer(ServletResponseWrapper.java:215)
at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:325)
at com.agile.ui.web.action.StaticServlet.doGet(StaticServlet.java:154)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:695)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:286)

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Autovue server is up and all are in green.

We are stuck because of this.

Thanks in advance for your help.

Sabarish