When trying to view a file ,autovue client not working


When trying to view a file in Agile PLM Web client,autovue is not working. It shows the message like “The AutoVue client did not start successfully. Please ensure that the server is running and the generated JNLP is launched. You can contact the system administrator for extending the delay required before assuming AutoVue startup failure.”

Ours Agile PLM is base version 9.3.6.

Jdk version used is 1.8.291

Not much info in log files.

Can see something like this in agilePCWeblogic.log


<15 Feb, 2023, 8:50:40,661 PM IST> <Error> <HTTP> <DESKTOP-QPD9I0B> <DESKTOP-QPD9I0B-Agile> <[ACTIVE] ExecuteThread: ‘0’ for queue: ‘weblogic.kernel.Default (self-tuning)’> <<WLS Kernel>> <> <c890c5c2-511e-49c5-9f98-53672778030b-00000070> <1676474440661> <[severity-value: 8] [rid: 0] [partition-id: 0] [partition-name: DOMAIN] > <BEA-101019> <[ServletContext@586132616[app:AgilePLM module:/Agile path:null spec-version:3.1]] Servlet failed with an IOException.
java.io.IOException: An established connection was aborted by the software in your host machine
at sun.nio.ch.SocketDispatcher.write0(Native Method)
at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:51)
at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93)
at sun.nio.ch.IOUtil.write(IOUtil.java:65)
at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:469)
at weblogic.socket.NIOOutputStream$BlockingWriter.write(NIOOutputStream.java:326)
at weblogic.socket.NIOOutputStream.write(NIOOutputStream.java:220)
at weblogic.servlet.internal.ChunkOutput.writeChunkTransfer(ChunkOutput.java:625)
at weblogic.servlet.internal.ChunkOutput.writeChunks(ChunkOutput.java:587)
at weblogic.servlet.internal.ChunkOutput.flush(ChunkOutput.java:471)
at weblogic.servlet.internal.CharsetChunkOutput.flush(CharsetChunkOutput.java:318)
at weblogic.servlet.internal.ChunkOutputWrapper.flush(ChunkOutputWrapper.java:207)
at weblogic.servlet.internal.ServletOutputStreamImpl.flush(ServletOutputStreamImpl.java:153)
at weblogic.servlet.internal.ServletResponseImpl.flushBuffer(ServletResponseImpl.java:217)
at javax.servlet.ServletResponseWrapper.flushBuffer(ServletResponseWrapper.java:215)
at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:325)
at com.agile.ui.web.action.StaticServlet.doGet(StaticServlet.java:154)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:695)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:286)


Autovue server is up and all are in green.

We are stuck because of this.

Thanks in advance for your help.


Agile User Asked on February 16, 2023 in Agile PLM (v9).

Autovue version used is 21.0.1

on February 16, 2023.
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1 Answer(s)

Sabarish, If you’re using Microsoft Edge, this article info from Oracle Support may help.



Microsoft Edge is still not supported with Autovue for Agile PLM 21.0.1


To implement the solution, please execute the following steps:

  1. Upgrade to AutoVue for Agile PLM 21.0.2 or above.
    Refer to below Note to find the latest RUP available for AutoVue for Agile PLM 21.0.2:
    AutoVue 21.0.2 and AutoVue for Agile 21.0.2 RUP Releases (Doc ID 2507858.1)
    It is recommended to upgrade to the latest version of AutoVue for Agile
  2. Apply the latest RUP to Agile 9.3.6.
    You may find the patch # of the latest 9.3.6 RUP from below Note:
    Note:2247729.1 ANNOUNCEMENT: Availability of Agile Release Update Packs (RUP)
  3. Retest the case, and confirm you can view file using Microsoft Edge browser now
Agile Professional Answered on March 1, 2023.
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