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Redline Issue

Hi Experts,

Apologies if this question has already been answered but am new to this forum and couldn’t find any related topics (not sure if I should’ve searched longer :)) but we use Agile in my company. The engineering team is facing a peculiar problem when performing the redline activity where, after they push the changes for a part and the ECO goes through the process, the change is not reflected. We then restart the server, roll back the ECO and redo it. This unfortunately is sporadic and we haven’t been able to find the root cause. Appreciate if any of you could throw some light on this or what you did to solve this problem is you’ve come across this problem.

We run version 9.3

Thanks
Vikram

Agile User Asked on April 11, 2017 in Agile PLM (v9),   Product Collaboration.
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4 Answer(s)

This is indeed a peculiar problem. I have seen an issue where the AXML extract was messed up if AML is redline deleted and replaced with a new AML. We had received a HF for that. However, the redline data was showing correctly on Agile.

Let’s see if anyone observed this. I would recommend raising a Oracle SR. Support team should be able to tell if there is something wrong on your environment.

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Agile Angel Answered on April 12, 2017.
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Have you checked the released change to verify that the redlines are actually there?  

I have had similar reports of released records not reflecting the changes (redlines) that were made, but it usually turns out to be simple user error (forget to save the redlines) or the redlines were removed due to the release of another change with conflicting redlines.

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Agile Angel Answered on April 12, 2017.
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Is your agile environment is a cluster environment?
If you could observe any error message in the log that could give us a way to identify the issue.

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Agile User Answered on April 14, 2017.
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Hi Vikram,

We faced a same issue with our environment (which is clustered) for Agile 9.3.3.

We observed serailization errors in the server logs on the cluster nodes.

The redlines missing issue was also accompanied with Revision conflict issues ( where the change does not get released but the item details /revisions get updated).

This got resolved by applying a couple of patches :

1.Agile Patch: 19012368 (9.3.3.0.78), relating to JAVA.IO.NOTSERIALIZABLEEXCEPTION: JAVA.UTIL.ARRAYLIST$SUBLIST ERROR

  1. Weblogic Patch : 16369416

Hope this helps !

Thanks,
Deepak

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Agile User Answered on April 14, 2017.
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