Unable to add approvers to a change
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The issue is resolved now. Just for everyone’s benefit, these are steps i followed :-
1. Moved change back to Expired status.
2. Change the smart rule “Demotion Reviewers Removal” –> Retain
3. Change the smart rule “Demotion Signoff Removal” –> Retain
4. Manually moved back change from Expired to CM Confirmation. It gives you the pop-up with the listed approvers. Click okay to retain them.
5. A mail is triggered thereafter to listed approvers.