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BOM Compare comes up blank

I’m trying to run a BOM comparison using Agile 9.3.2 (Build 80) and I’m following all the published steps. No matter what format I select, it comes up blank. I know that there are differences, but somehow it is not producing a report. Any ideas? Our admin says it used to work, but the admin can’t get it to work either. Thank you.

Agile User Asked on March 5, 2019 in Agile PLM (v9),   Product Collaboration.
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3 Answer(s)

Hello

  Did you check the server logs when you invoked the report? Pretty sure there will be some exceptions that will help troubleshooting

Thanks

Raj

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Agile Angel Answered on March 6, 2019.
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According to Oracle Support – this is caused by the use of old version jar file.  Apparently fixed in 9.3.3, but there is also a provided workaround:

Workaround:

1. Backup application.ear located under [Agile home]agileDomainapplications
2. Extract the application.ear
3. Remove the jar file : xmlparserv2-904.jar. The jar file is under  ‘applications/APP-INF/lib’
4. Compress the application.ear after removing the xmlparserv2-904.jar file
5. Restart the server and try the case again.

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Agile Angel Answered on March 6, 2019.

dannypitt

Oracle Support Document 2267562.1 (Not Agile To Generate The BOM Comparison Report In Agile) can be found at: https://support.oracle.com/epmos/faces/DocumentDisplay?id=2267562.1

on March 6, 2019.
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Thank you both for your help. I have forwarded this into to our admin.

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Agile User Answered on March 7, 2019.
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