Approvers not populating automatically
We are using a ECO workflow where when the status is moved from Submit to CCB, depending on the Product line(s) attribute and reason code value approvers ,notify users will be auto populated.
But we noticed that when two values are selected for the Product Line attribute , no users are populated in the approvers and notify list.
Is there a solution that the users are auto populated according to the job functions even when two values are selected for the product line.
It is difficult to say for certain without seeing your workflow & criteria, but it might be a problem with the way your status criteria has been configured. I would start by checking the ‘Match If’ qualifier for the criteria in question. You may have it set to “Equal To” [Product Line] instead of “Contains Any” [Product Line].
If it is set to “Equal To” – the criteria would only be matched if [Product Line] is the ONLY value populated.
If set to “Contains Any” the criteria is matched if [Product Line] is populated regardless of any other values in the same field.
Please return to let us know if this resolved your problem or if there is any additional assistance needed.
Hi Danny,
Yes, problem is with the criteria set to Equal to instead of Contains Any. This was noticed and corrections will be made as necessary.
Thank you anyway for your answer.