marycinfl's Profile
Agile User
12
Points

Questions
1

Answers
2

  • RE: Approval/Rejection comments are not showing in notification email for 1 user
    Agile User Asked on January 24, 2017 in Agile PLM (v9).

    Hi Clovis,
    We have discovered the answer to our conundrum.
    The system is actually sending out two emails. The 1st email is generated as a rejection notice with the rejection comments. Because we have our workflows set up to auto-demote upon rejection, the system sends out a secondary email to notifying the user and the change analyst that the change order was moved back to the previous status. The email notice that this user was getting was a change status notification. Since the rejection user was not on the notify list, they did not see the 1st email.
    I’m not sure why the business set it up this way but that’s why the user was confused.
    I appreciate your help, you pointed me in the direction I needed to look 🙂
    Thanks,
    Mary

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  • RE: Approval/Rejection comments are not showing in notification email for 1 user
    Agile User Asked on January 20, 2017 in Agile PLM (v9).

    Hi Clovis,
    Please see attached.This is not the most current email but the affected user does not have a more recent email. The information is still the same. As you can see from the date on the email, we’ve been seeing this off and on for a while.
    Thanks,
    Mary

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    • 4 answers
    • 0 votes