User not able upload file after upgrade to Windows 10 x64 IE 11

Hi Guy,

User not able upload files over File Manager after upgrade to Windows 10 x64 

We’re using Java 8 SRE and JDK 8

Please help,

Thanks,
Brian

Agile User Asked on December 1, 2017 in Others,   Tools.
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2 Answer(s)

I need following details to analyse more depth.

1. Mouse over to ‘Error’ string and see what is the exception it will show/display.
2. What is the Agile version you are using?

3.Check once –  file manager running or not?

Thanks and Regards,
Naresh.

Agile Angel Answered on December 2, 2017.
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Hey,

There are few scenarios i face i came across while observing file upload failures : 

1.  Check if the issue is reproducible across the browsers. 
2. Check for the error message, if it shows “Preferred File Manager Server Not Accessible” then you have to bring up the File manager node. Even if it is up, do a clean restart i.e. Clearing the log FM log folders, checking the Java process aligned with the FM is killed or not. 
3. If both the nodes are up and running, Check if you have enough space on server. 

Regards,
Arif

Agile Angel Answered on December 4, 2017.
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