Unknown number : Object doesn’t exist on Change Approval
While trying to move a change from CCB to release status we are seeing in-different pop-up in Web-client. You can see the pop-up below.
The pop-up displays “Unknown Number : Object does not exist” on the pop-up.
While doing the same from Java-client i am not getting pop-up but java client is hanged and nothing happening. I am getting following errors in Java-console :
Caused by: com.agile.util.exception.CMAppException: Unknown Number: Object does not exist.
com.agile.util.exception.CMAppException: Unknown Number: Object does not exist.
PCException [errorType: 0 errorCode: 393 errorMessage: Unknown Number: Object does not exist.]
Exception in thread “AWT-EventQueue-2” java.lang.NullPointerException
Got the root cause of the issue. After going through server logs and executing A-Verify. The issue was due to one of the users assigned as Creator for a Sourcing project and Assigned user as Sign-off user was deleted. Updating the user with new id helped in resolving this issue.
Any time you get an error like this, it is usually because Agile *always* expects to get a value, but it doesn’t get one. So the first thing I would recommend is to run Averify, as well as check users and check affected items to make sure that they exist. Glad you found the issue!!!