Unable to get file from Attachments

Hi guys,

I have an issue that I didn’t get file from Attachment in Google Chrome, but in Microsoft IE 11 is OK.

Version: Agile PLM v9.3.4
Detail:
It is no response, when I click “Get” button in tab Attachments in Google Chrome. But I can find my “Get file Attachment” action record in tab History.
The same operation works good in Microsoft IE 11.

Could you give me some helps?

Thanks and best regards,
Kenshin

No Files Were Attached
Kenshin Agile User Asked on May 24, 2018 in Product Collaboration.
Add Comment
2 Answer(s)

I barely remember having a similar issue in the past once.  The answer has to do with the download settings in the browser settings.  That is, Chrome is probably downloading the file but you may have hidden the download bar through Chrome settings.  Check your download folder to see if that’s true and then check the browser settings.

Matt Paulhus Agile Expert Answered on May 24, 2018.

Sorry I forgot to mention it, some other documents’ attachment could be getting in Google Chrome.

on May 24, 2018.

Hi Matt,

My Chrome download setting is “Always Ask”. I didn’t find anything in my download folder
It’s strange that in the same Attachment tab, I can download xlsx file correctly, but can’t download pdf file.

on May 28, 2018.
Add Comment

Hi Kenshin,

There are chances mixed content is blocked in Chrome/FF.  Also check if your save option is set as “Automatically download” instead of “Always Ask”.

Follow the below steps to Enable the mixed content and give it a try.

In Chrome
————-

1. Click the Shield icon in the far right of the address bar.
2. In the pop-up window, click Load anyway or Load unsafe script

Regards,
Arif

Arif Agile Angel Answered on May 24, 2018.

Thanks for your support, Arif.
I will have a try with this method.
I forgot to mention it, in some other documents’ attachment is working ok in Google Chrome. It means that some is good, some is bad. All of these are good in Microsoft IE 11.

on May 24, 2018.

Try it and let us know which particular file extension types you are having issues in case you still face it.

Regards,

on May 24, 2018.

Hi Arif,

I’m sorry that I didn’t find the second step in Chrome setting.

In fact, I find out about ten documents, only two documents are working OK(can download xlsx and pdf files).
others are working something wrong(can download xlsx file but can’t download pdf file).

Meanwhile, my current chrome download setting is “Always ask”. Then I reset it as “Automatically download”, the problem is still there.

Thanks and best regards,

Kenshin

on May 28, 2018.
Add Comment

Your Answer

By posting your answer, you agree to the privacy policy and terms of service.