Unable to add attachments.

Hi folks,

we are using agile 9.3.3 version and have refreshed DEV to UAT and after refresh we have done all post refreshed activities like:

  • copied file vault from DEV to UAT
  • restored keystore password.
  • Set all the URLs (file manger )
  • updated server.conf file

but still not able to add attachment due to “File Manager Initialization failed” error.

Please help us to resolve this issue.

reg,
kshama

ksoni2218 Agile User Asked on May 23, 2018 in Product Collaboration.
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2 Answer(s)

Hi Kshama,

Not sure what exactly the issue here. Can you share more details like detail error message.

Also advise you to check the server.conf settings and compare between the two environment. Pattern should be similar.

Regards,
Arif

Arif Agile Angel Answered on May 24, 2018.
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After resetting the url in the filemanager section of Admin did you restart the AgileFM service? Check the stdout log under the apache (filemgr) home directory/logs.

Steve Jones, the PLM Doctor Agile Angel Answered on May 24, 2018.
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