source exception

I got the “source exception” in console when I use Change Order to do “Next status” from Pending Status.

And system show the message “This feature did not perform as expected. Please contact your Agile
Administrator
“. And I execute “Audit Release” in Action Menu, it will also got the same error message.

Please check the attachement and you will see the full message.

part ot error message:

com.agile.ui.pcm.common.error.ActionErrorWarning.getJSString(ActionErrorWarning.java:177)

 

System:Agile PLM 9.3.2

OS:Windows 2008 64bits

Java8

 

Any one can help me, many thanks.

chlin2828 Agile User Asked on December 1, 2017 in Product Collaboration.
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7 Answer(s)

Make sure your workflow still qualifies to be used on that change order. Test this by editing and trying to reselect it from the pick list. If that Is not the problem then it is time to run an averify check. This is a script run on the database that checks the integrity of the admin and data. Oracle Support can help you with any errors that are reported.

Steve Jones, the PLM Doctor Agile Angel Answered on December 1, 2017.
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I run the averify check and I got the report as attachement. But my problem still exist.This script will automatical update and resolve  any error or it only just check the error? If I need to execute or update something based on this report? Where can I find and download the “adt_generic “?

Thank you very much.

chlin2828 Agile User Answered on December 2, 2017.
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It just finds issues. Depending on the version there is some ability for it to fix too. ADT is used by Oracle Support to not only run averify but to capture the machine’s configuration, software install parameters and a bit of runtime information. Averify is a subset of what it does.

Can’t seem to get to the report. Permission issue?

Steve Jones, the PLM Doctor Agile Angel Answered on December 2, 2017.
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So ADT and Averify can only find the problem, it can not fix problem? Do you know what the tool can fix it?
please  click the link “oracle report” and try to get it again.Thank you.

oracle report

chlin2828 Agile User Answered on December 2, 2017.
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Oracle Support or an implementation partner would be the best avenue for fixing.

Steve Jones, the PLM Doctor Agile Angel Answered on December 3, 2017.
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Hi,

As Steve said, its best to engage Oracle support / Implementation partner. Based on your Oracle report the issues seem to be quite alright and regular. The three main issues i see is : 

1. AGIL-00075031 
2. AGIL-00025024
3. AGIL-00025146

Fix scripts for all of this errors are available within adt_averify zip. The fix scripts come with pattern of “AGILE-XXXXXX_f1.sql”. 

For these three errors you can use the following fix scripts as per my understanding : 

1. AGIL-00075031_f2.sql
2. AGIL-00025024_f1
3. AGIL-00025146_f01

Regards,
Arif

Arif Agile Angel Answered on December 5, 2017.
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Got it and many thanks.
I got the answer. There is some dirty data in BOM table. I adjust some data and it’s work well!
Thanks!

chlin2828 Agile User Answered on December 15, 2017.
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