Password resets not taking nor showing as pending in health monitor

We have deployed Agile 9.3.4 and do not have LDAP nor SSO configured and storing user pass in the dbase however when we do a password reset (java or web) user passwords will not be adopted. The consultant team noted to evaluate the cache Health Monitor however the transaction doesn’t appear as pending (or even show up for that matter). 

Has anyone also experienced this as well and what (if anything) did you do to resolve.  We have seen sometimes up to 30 mins for it to take.  Sometimes it wont take even when I leave it overnight.  I have tried to rename the user ID and ‘sometimes’ it works but no rhyme or reason..

Sny advice would be great.

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Have you worked through this?  Can you share with this group how it was accomplished

Agile Angel Answered on May 19, 2017.
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Hi and unfort we have not.  We continue to see the issue.  We will be (or anticipate rather) shifting over to LDAP in hopes to mitigate.

Agile User Answered on May 19, 2017.
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