Downloading Docs. In Agile

   I am unable to download or upload anything in agile. It throws an error like ” Your preferred file manager is not accessible”. Whats the reason?


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sumit Agile User Asked on September 22, 2017 in Product Lifecycle Analytics.
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2 Answer(s)

Hi Sumit,

Not sure if you have a clustered or non-clustered environment. Easiest of the solution is two check status of your file manager nodes. If it’s down bring it up. 

Here are Couple of reasons  and suggestion: 

1.  The issue may be with your file manager server node.  Just verify if you are able to load them in browser.  Try to login to unix-box of server and do a re-start of node. 
2.  If you have two servers and one is down, you can change your Preferred File Manager setting in user profile with one which is working. 
3.  If its due to network issue then while trying to re-start the file manager server, you may encounter Error: 1053 then you have to ask for reboot of the server where you have hosted the FM servers. 

Try it and let us know if it helps. 


Arif Agile Angel Answered on September 22, 2017.
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Here’s how to also check on the status of your file manager:
http://[your filemanager ULR and port]/Filemgr/Configuration
(get your URL from the System Locations settings on the Agile Admin tab)
If that link doesn’t work for you at all, as I’ve found, the File Manager server is down and needs a reboot.  Other than that, it should say “Success” in the charts.

Matt Paulhus Agile Expert Answered on September 25, 2017.
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