Autovue 20.2.2 Issue

Starting this afternoon, I was informed that files viewed using AutoVue 20.2.2 are displaying as a black screen. The first time a file is viewed after checking in it works fine. Subsequent viewings of the file initiate the problem. Upon some investigation, I believe the issue is with the streaming file. I’m not sure if it could be related to the cache.

I’m curious if anyone here has experienced a similar behavior and what they did to resolve it.

Best regards,

Ron Moore
CAD Manager/Agile Administrator
Deublin Company

Agile User Asked on December 12, 2017 in AutoVue,   Tools.
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I can’t explain it but this morning I checked the file that was being viewed as just a black screen and after checking it out and then back in, it was viewing correctly again.

Ron Moore

Agile User Answered on December 13, 2017.
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