User name not found in Transfer Authority

Our user is not able to select his name in the ‘To User’ field in Create Transfer Authority screen in production.Checked all his privileges and he is having both Transfer Authority to Self and Others.

When i tried, i was able to select his name both in Test and Production instances. Can any one tell me what could be the issue here. No error message is displayed, just that his name is not found from the Address Book when typed in the ‘To User’ field.

Agile User Asked on August 5, 2019 in Product Collaboration.
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