User logs in, but shows her user name as someone else.
We have Agile PLM 9.3.2. We have a situation which is happening for one user. She logs in via the web gui as jsmith. But when she sees her name at the top of the window, it is not her name. It is a different user. One day it was bjones, a couple days later it was pmiller. She looks at her user settings and it shows that person, not hers. She uses her LDAP user id and password to login, just like the other people. Yet she see her personal bookmarks, not theirs. And sees her personal history, not theirs. She did a test and changed a CAR to pending. She then looked at the history and it shows her id jsmith, even though it appears she is logged in as bjones. This issue does not happen all the time, but frequent enough to be really annoying. She tried IE and also Firefox for a browser. We thought switching to Firefox helped. But today it happened again using Firefox. Any ideas?
I have seen this before and as I can recollect we bounced the system and no longer experienced the problem.
We tried bouncing the system, but that did not make it go away. I submitted a help ticket with Oracle and this was their initial response:
Please try the following :
1. Change the users browser cache setting:
Internet Explorer:
Tools | Internet Options | General | Settings
Check for newer versions of stored pages: Every visit to the page
Firefox:
Tools | Options | Privay tab
Under the “History” header, remove the check from the box labeled “Remember visited pages for the last xx days.”
2. Configure web caching appliance to not reuse existing sessions:
Change the Internet Explorer settings to “Bypass proxy server for local addresses”
Tools > Connections > LAN Settings > set Bypass Proxy Server for local addresses
3. Check with your IT if any new network devices have been added.
I assume this is a clustered environment and an F5(load balancer) is being used.
If so, check that the F5 is properly setup with handling the cookies for weblogic and that the pool is configured correctly as well.
It maybe happening to more than one person.
