Routed Workflow Not Showing Up in Workflow Routing Tab for Users
This might not be the right answer, but are the changes outside of the date range that the user has selected? Does hitting the refresh button somehow adjust the user settings to only display 90 days versus all changes?
I ask because we had a similar ‘issue’ from our user base where users would clear their browser cache and settings, which turned the changes to display only 90 days instead of all. I adjusted the system default to display all changes and even if users refresh and it affects browser settings, all changes remain visible.
Hope it helps!