Proper Handling of Rejected Change Orders

When an approver rejects a change order, I push the change back to pending for the originator to correct. Once corrected and resubmitted to CB, though, the old status (awaiting approval, approved, rejected) continues to show on the workflow page.

I don’t see any method to reset approval status when a change order is routed subsequent to the initial routing.

What is the proper way to handle rejected change orders?

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2 Answer(s)

Check out the Demotion Reviewers Removal and Demotion Signoff Removal SmartRules. You can configure Agile to handle these situations in different ways that adhere to the business practices.

Agile Angel Answered on June 10, 2019.
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Perfect!  Thanks.

Agile User Answered on June 11, 2019.
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