No way to enter a CAPTCHA value

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Forgotten password. It should be easy to reset it but the website comes back with an invalid CAPTCHA error but does not display any CAPTCHA or give an option for entering it. I’ve tried IE, Firefox and Chorme. I disable popup blocker.

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Hi pmarfell,

you’re trying to log into Agile and it’s asking to enter a CAPTCHA besides the username and password?
If so, I’m not sure if Agile is capable to do that, I’m wondering if you don’t have any custom login page.

My best
Carlos

Agile Angel Answered on March 3, 2017.

I’m trying to login to https://myagileplm.com

on March 3, 2017.

Perhaps I should expand. I now work for a different company and I have a new account on MyAgilePLM with my new email address. When trying to login with that account I used the Forgotten Password link. After entering my email address (there is no where to enter any other piece of information) it responds with “invalid CAPTCHA”

on March 3, 2017.
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You could have just changed your email (and therefore “username”) in your old profile.
 But for the new account, you should have received an auto-generated password for the new account, and that should be what you would use.
 In any event, send an email to info@myagileplm.com, and I am sure they can help you straighten things out.

Agile Angel Answered on March 3, 2017.
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