Different behavior while trying to open an attachment file

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When a user clicks on the hyperlink of a file object in the attachment table of any data object, in one of our PLM systems, it is directly downloading the file in temp folder and showing a pop-up to open or save it. This is in 9.3.5 with IE/Edge/Chrome browser.

Whereas in another system, when user clicks on the file link, it is trying to open it via AutoVue, and hence instead of downloading the file itself, it is trying to download the jnlp client. This is in 9.3.6.12 with same set of browsers.

For both the systems, under System Settings –> Viewers & Files, no file type is selected to be opened with Viewer.

Agile Professional Asked on February 6, 2021 in Product Collaboration.
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Hello

Can you please check “Allow Download of Productivity Components”  in Preferences. I think that might be set to Yes

– Raj

Agile Expert Answered on February 6, 2021.

Thanks Raj, that was indeed the problematic Preference setting. Never noticed that one, thanks for pointing out.

on February 6, 2021.
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